JOBS

We are hiring a Director of Operations!

We are looking for a powerhouse to join our collaborative and talented team as the Director of Operations! The DoO is responsible for operational efficiency, profitability, customer satisfaction, and product quality - holding departmental managers accountable for SG’s values and standards. All department managers report to you.

For the first few months, you will co-lead (with the executive team) the transition from our 550sf East Village bakery cafe to a new 8,000sf headquarters space in Bushwick. This is an opportunity to shape the growth of an organization as we go through a large expansion.

Operations (Retail, Catering, Wholesale, Events & RISE)

• Primary goal is to promote a well-coordinated, efficient and symbiotic relationship among departments and facilities

• Oversees all departments - develops and manages infrastructure to achieve growth objectives, setting comprehensive goals for performance

• Develops and maintains relationships with key accounts

• Responsible for supply/demand forecast

• Accountable for 100% compliance with all relevant policies, EEO, labor, HR, wage and food safety laws and regulations

• Assesses present and future needs, trends, challenges and opportunities - participates in the research and evaluation of new equipment, products and techniques 

Financial

• Reviews monthly P&L and sales results, compare to established objectives, and take action to ensure that expectations are met or exceeded

• Supports budgeting and cash management processes, holding managers accountable to policies

• Develops and track KPIs and conduct periodic analytical and quantitative deep dives into supply chain data to help drive improvements

• Oversees cost saving initiatives, monitoring COGS and labor costs

• Submits weekly payroll reports to Justworks, approve staff time and labor costs

• Support fundraising ventures

People Management

• Acts as the champion for SG standards, policies, and procedures. 

• Cultivates a positive culture and work environment focused on integrity, excellence, creativity, and accountability, encouraging staff retention.

• Supervises managers, problem-solves around challenges. 

• Coaches and provides frequent feedback to managers and supervisors through consistent communication and regular team meetings; proactively addresses issues in alignment with HR

• Conducts performance reviews for management staff, setting and managing goals

• Keeps informed of trends in the market and competitors; work with managers to recommend innovation

• Ensures that training systems and processes are aligned to efficiently support the needs of the business

RISE

• Models company culture and standards; motivates, coaches, and builds trusting relationships with participants

• Collaborates with departmental managers to integrate participants and programming into operations

• Seeks new partnership opportunities and maintains strong current partnerships

• Holds RISE accountable to all Sweet Generation policies, procedures, values and standards

• Contributes to performance evaluations of participants

Community Engagement

• Cultivate a positive relationship with the community, participating in local events and hosting events onsite

• Lead operational plan development of Community Engagement Space

About You

• Positive outlook and self starter - able to observe what needs to be changed and execute it

• A people-person, you connect well with everyone 

• Great communicator!

• Detail oriented and highly organized 

• Impeccable follow-through - you hate letting things fall through the cracks

• Pro multitasker

• Resilient - adaptable, flexible and embraces ambiguity

• Strategic thinker and goal focused 

• 3+ years of management experience required, 1+ years of senior management preferred

• At least 3 years experience in F&B/hospitality

• Sense of humor is a must. We like to have fun! 

Job duties are subject to change based on business needs.

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How To Apply

Please submit a resume and cover letter explaining why you are interested in this position, and why you are the right person for the job. Email resume and cover letter to: jobs@sweetgeneration.org.

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