We are hiring a Director of Operations!

We are looking for a powerhouse to join our collaborative and talented team as the Director of Operations! The DoO is responsible for operational efficiency, profitability, customer satisfaction, and product quality - holding departmental managers accountable for SG’s values and standards. All department managers report to you.


For the first few months, you will co-lead (with the executive team) the transition from our 550sf East Village bakery cafe to a new 8,000sf headquarters space in Bushwick. This is an opportunity to shape the growth of an organization as we go through a large expansion.

Operations (Retail, Catering, Wholesale, Events & RISE)

  • Primary goal is to promote a well-coordinated, efficient and symbiotic relationship among departments and facilities

  • Oversees all departments - develops and manages infrastructure to achieve growth objectives, setting comprehensive goals for performance

  • Develops and maintains relationships with key accounts

  • Responsible for supply/demand forecast

  • Accountable for 100% compliance with all relevant policies, EEO, labor, HR, wage and food safety laws and regulations

  • Assesses present and future needs, trends, challenges and opportunities - participates in the research and evaluation of new equipment, products and techniques 



  • Reviews monthly P&L and sales results, compare to established objectives, and take action to ensure that expectations are met or exceeded

  • Supports budgeting and cash management processes, holding managers accountable to policies

  • Develops and track KPIs and conduct periodic analytical and quantitative deep dives into supply chain data to help drive improvements

  • Oversees cost saving initiatives, monitoring COGS and labor costs

  • Submits weekly payroll reports to Justworks, approve staff time and labor costs

  • Support fundraising ventures


People Management

  • Acts as the champion for SG standards, policies, and procedures. 

  • Cultivates a positive culture and work environment focused on integrity, excellence, creativity, and accountability, encouraging staff retention.

  • Supervises managers, problem-solves around challenges. 

  • Coaches and provides frequent feedback to managers and supervisors through consistent communication and regular team meetings; proactively addresses issues in alignment with HR

  • Conducts performance reviews for management staff, setting and managing goals

  • Keeps informed of trends in the market and competitors; work with managers to recommend innovation

  • Ensures that training systems and processes are aligned to efficiently support the needs of the business



  • Models company culture and standards; motivates, coaches, and builds trusting relationships with participants

  • Collaborates with departmental managers to integrate participants and programming into operations

  • Seeks new partnership opportunities and maintains strong current partnerships

  • Holds RISE accountable to all Sweet Generation policies, procedures, values and standards

  • Contributes to performance evaluations of participants


Community Engagement

  • Cultivate a positive relationship with the community, participating in local events and hosting events onsite

  • Lead operational plan development of Community Engagement Space


About You

  • Positive outlook and self starter - able to observe what needs to be changed and execute it

  • A people-person, you connect well with everyone 

  • Great communicator!

  • Detail oriented and highly organized 

  • Impeccable follow-through - you hate letting things fall through the cracks

  • Pro multitasker

  • Resilient - adaptable, flexible and embraces ambiguity

  • Strategic thinker and goal focused 

  • 3+ years of management experience required, 1+ years of senior management preferred

  • At least 3 years experience in F&B/hospitality

  • Sense of humor is a must. We like to have fun! 


Job duties are subject to change based on business needs.

How To Apply

Please submit a resume and cover letter explaining why you are interested in this position, and why you are the right person for the job. Email resume and cover letter to:




















Sweet Generation Bakery


130 1st Ave., Manhattan, NY 10009

Between St. Marks & 7th St. in the East Village


Hours of Operation:

M-Th:  8am - 8pm 

F:  8am - 9pm  

Sat: 10am - 10pm

Sun: 11am - 9pm




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© 2016 by Sweet Generation LLC

Photography by Amelia Holowaty Krales, Todd Durm, Jocelyn R.C. & Rena F. Lampka

Sweet Generation RISE is a Fiscally Sponsored Project of Inquiring Systems Inc. (ISI). ISI is a California Nonprofit 501(c)(3) Corporation Founded in 1978.